Please be informed that our current website, "www.1win.net" will undergo a process of migrating to a new server and the NEW URL address will be "www.1win.com". Kindly take note that our current website, "www.1win.net" will be unavailable from (Thursday) HK time 2016-5-5 12:00(GMT+8) until 2016-5-5 16:00(GMT+8). Please contact our customer support at www.1win.com to obtain your new login credentials.General Questions:
1. Why do we migrate/upgrade our website?
To ensure the highest security and performance levels for our services, we are migrating our website to a new home that will solve all the previous issues that players faced in www.1win.net. Other than that, the migration will be able to provide players with faster loading speed and a better experience on all gaming platform. This process will ensure players to experience a whole new level of interface with an upgraded UI based on customers feedback.
2. What will happen to the previous account that I registered in www.1win.net?
All players will have to contact our customer support through LIVECHAT at www.1win.com to get back their Login credentials in order to access the new website.
3. What information should I provide when I contact the customer support through LIVECHAT at www.1win.com?
Please note that players will have to provide their previous username, email address and necessary information to verify themselves in order to obtain their new Login credentials for www.1win.com.
4. What will happen to all my money/credits in www.1win.net?
All players' money/credits will be transfered to their account at www.1win.com , after verification had been made by our Live Chat Support Team.
5. Will I be able to access to www.1win.net when the maintenance is over?
Players will not be able to login to www.1win.net when the maintenance is over.
We apologize for any inconvenience caused and we appreaciate your understanding as we continue to improve our website to provide you a better service. If you require any further assistance, please contact our support team through the options below. Thank you for your cooperation and continuous support.
"Livechat support : http://bit.do/1wlcs Email address: firstname.lastname@example.org"